Frequently Asked Questions!
Can you arrange a trip for persons located outside the United States?
Yes, we have an international clientele. We can make all arrangements in
Africa including transportation, accommodation and activities. However, we
can only arrange international flights originating in the United States and
Europe.
When is the best time to go on a safari?
It really depends on the type of animal you wish to see. Certain reserves
have good game viewing all year round but others will have particularly good
elephant sightings or other migratory animals at different times of the
year. It is generally felt that the African winter (June - August) is the
best time to go on safari, as the grass is dry and vegetation sparse making
game viewing easier. It is also the time when animals are on the move
looking for food and water. In Kenya and Tanzania, you have the memorable
opportunity of witnessing the migration of over two million animals.
Temperatures in winter are generally mild but can become considerably cooler
in the evening, so pack multiple layers of clothing to ensure you stay
comfortable on afternoon game drives and walks. It goes without saying that
the standard safari gear must include a broad brim hat, sunscreen and
mosquito repellent. In areas where malaria is prevalent, summer is generally
a more risky time to travel. So, before you go on safari, consult your
doctor for the necessary anti-malaria medication.
Kenya: All year round. Great Migration: June-September.
Tanzania: All year round. Best climbing Mount Kilimanjaro: Aug-Oct
and Jan-March. Great migration: April-June and Oct-Dec.
Uganda: All year round. Day temperatures range between 77° and 95° F.
January is the hottest month. In general there are two main rainy seasons:
March - May and October - November.
What are the special attractions of the countries you operate in?
Kenya: Aberdare National Park, Amboseli National Park, Masai Mara
National Reserve, Samburu National Reserve, Meru National Park, Tsavo
National Park, The Rift Valley Lakes, Mombasa, Malindi, south and north
coast.
Tanzania: Great Migration, Serengeti National Park, Ngorongoro
Conservation Area, Lake Manyara National Park, Arusha National Park, Mikumi
National Park, Ruaha National Park, Tarangire National Park, Kilimanjaro
National Park and Selous Game Reserve.
Uganda: Gorilla treks in Bwindi National Park, Murchinson Falls, Nile
River, Kibale National Park, Ruwenzori Mountains, and Queen Elizabeth
National Park.
Is Africa a good family destination?
Africa offers outstanding value for families. However, some destinations and
establishments cater more fully for the enjoyment of children than others.
In Kenya, children five years old and younger are generally not allowed on
game drives in the parks and reserves. Travel to Tanzania is not recommended
for children younger than eight years old. Most lodges have swimming pools
and baby-sitting services. Please contact us for more specific information.
How do I get to Africa?
Africa can be reached by regular international flights to its major cites.
South African Airways flies direct daily to Johannesburg, South Africa from
Atlanta and New York. To reach East Africa from the US, you will have to fly
through Europe and then to Nairobi on any of the following airlines (e.g.,Kenya
Airways, British Airways, KLM, , etc.). Cyber Safaris Kenya can arrange
international flights to Africa that originate in the United States or
Europe. We can also arrange flights within Africa.
What are the entry requirements?
All visitors are required to carry a passport that is valid for six months
beyond the intended length of stay. Nationals of certain countries do not
require visas - this depends on the country you are visiting. It is
advisable to check with the Consulate of the country that you intend
visiting for the latest visa and entry requirements. The list below contains
the current visa requirements applicable to most North American and European
countries.
Kenya: A visa is required and costs $50. The visa can be obtained
through a Kenya embassy in advance of your trip or upon arrival at the
airport.
Tanzania: A visa is required and costs $100. The visa must be
obtained in advance of your trip unless you live in a country that does not
have a Tanzania embassy.
Uganda: A visa is required and costs $50. The visa should be obtained
through a Uganda embassy in advance of your trip.
What types of accommodation are available?
The accommodation type in Africa varies from hotels and inns to luxury
lodges, B&Bs and tented camps.
Kenya: Advanced bookings recommended. Most safari lodges have
rondavel or banda type accommodations, with a lounge, central dining and bar
in single unit hotels. Tented accommodations vary from super deluxe to
standard tents.
Tanzania: Advanced bookings recommended. Lodges tend to be of
rondavel or banda type with a lounge, central dining and bar in single unit
hotels. Luxurious "tented camps" pitched on concrete bases are popular.
National parks also offer ordinary campsites. All major towns have luxury
hotels and at least one good guesthouse.
Uganda: Advanced bookings recommended. International hotels are
available in cities. In national parks, there is camping, self-catering huts
or chalets and top end lodges with luxury chalets or permanent tents.
What type of safaris do you offer?
Serene Africa offers the following types of safaris: lodge, fly-in,
permanent tented camps, mobile camping, serviced camping, limited
participation camping, full participation camping and self drive.
What is a lodge safari?
On a lodge safari you travel from lodge to lodge and do game drives with one
of our driver/guides. The lodges we use are essentially hotels in the bush.
They accommodate between 100 and 200 people. They provide most of the
amenities found in a hotel (e.g., restaurant, lounge, swimming pool, etc.).
This is a good choice when traveling with children or if you want certain
creature comforts when you return from game viewing.
What is a permanent tented camp safari?
Permanent tented camp safaris are done either by vehicle or light aircraft.
In the case of a fly-in safari you will fly from one reserve to the next.
This reduces the amount of travel time considerably and maximizes game
viewing opportunities. Permanent tented camps provide accommodation ranging
from comfortable to luxurious. Most consist of large walk-in tents on
elevated wooden platforms, with beds, chairs, furniture and an en-suite
bathroom with hot and cold water and flushing toilets. Permanent camps
accommodate a smaller size group (20-30 people) than lodges allowing a more
personal interaction with the natural habitat.
What is a mobile camping safari?
In a mobile-tented safari the camp moves each day while you are game
viewing. Usually the relocation is combined with one or two nights at a
safari lodge before going back into the camp at a new location. This type of
accommodation obviously does not have the amenities of either lodges or
permanent tented camps but the level of comfort and staff attention is
unsurpassed. The camps consist of sleeping, dining, kitchen and staff tents
with toilet and hot water shower annexes. The sleeping tents are large
walk-in tents completely insect proof, with a high outer fly and small
shaded veranda. They are furnished with comfortable beds, bedside table and
chairs. The camp cook prepares meals on open charcoal fires.
What is a serviced camping safari?
A serviced camping safari features exclusive wilderness campsites,
comfortable 3X3 meter dome tents with GI beds, bedrolls with crisp linen,
bedside tables with reading lamps, towels, mats and hot water bottles for
the winter months. There is a shared bathing enclosure with flushing toilet,
hot shower, hand basin and a luxury range of shampoos and conditioners.
Guest areas include a bush dining area, bar, small wildlife library and
board games. The staff erects and dismantles camp, prepare excellent meals
of fresh produce and take care of all camp chores. All luggage and camp
equipment is transported on a support vehicle.
What is a limited participation camping safari?
A limited participation camping safari requires that you put up and take
down your tent. The accommodation is in 2-person igloo style tents with a
foam mattress. All camping equipment is provided with the exception of
sleeping bags, which you can bring (recommended) or hire (approximately
$20). All meals are included while camping. The safari leaders are full-time
employees and trained professional guides. Detailed information on the
history of the area, fauna and flora is given to the participants during the
safari. A camp assistant helps with general camp chores and duties.
What is a full participation camping safari?
A full participation camping safari is essentially the same as a limited
participation camping safari with the exception that you are required to
assist in putting up and taking down the camp including your tent, preparing
meals, etc.
What is a self-drive safari?
On a self-drive safari you will be met at the airport upon your arrival and
assisted with the formalities of picking up a rental car. You will be given
a detailed itinerary, vouchers and maps for your trip. You would then
proceed, unguided, on the tour according to the set itinerary.
Accommodations are at hotels, lodges, chalets and rest camps.
How many people do you take on a safari?
Most of our safaris have guaranteed departures with a minimum of two people
and are limited to a maximum of 10 people (if more than 7 people are on a
safari, we use two vehicles). Each person is assured a window seat. A few of
the participation camping safaris require a minimum of 4 people and allow a
maximum of 12 people.
What is a single supplement?
A single supplement is a fee imposed by hotels, lodges and camps on single
travelers. Tour prices are quoted based on two people sharing accommodation.
If someone takes a room by themselves they have to pay the per-person price
plus the single supplement fee.
Can a single traveler share accommodation with another single traveler?
Yes, providing there is another single traveler of the same sex, on the same
safari, and the other person agrees to the proposed arrangement.
How far in advance should I book my safari?
It is better to book as far in advance as possible to ensure availability at
the time you wish to travel (4-6 months), especially during the peak seasons
(July & August and Christmas/New Years). This is especially important for
those wishing to travel on private custom safaris and those adding
extensions to scheduled trips.
Can I use a credit card to pay for my safari?
We accept Visa, Mastercard and American Express for your safari deposit. The
balance is due 60 days prior to departure and is payable by check, money
order or wire transfer.
What type of vehicles do you use on safari?
Raylenne Safaris uses mini buses in East Africa. In Eastern Africa we use
mini buses, open-roof vehicles and 4x4 vehicles on safari. The specific
vehicle used on a particular safari depends on the country and the reserves
to be visited. All vehicles are equipped with two-way radios and are
maintained to provide the maximum level of comfort and safety.
What are the different cultures?
Kenya: There are over 70 tribal groups in Kenya. Differences between
many of them are blurred - Western cultural values are becoming more
deep-seated and traditional values are disintegrating. Tribes include
Kikuyu, Luhia, Luo and Kikamba.
Tanzania: Tanzania's culture is a result of African, Arab, European
and Indian influences. There are 120 African tribal groups. The largest
group is of Bantu origin including Dukuma, Nyamwezi, Makonde, Haya and
Chagga. The Maasai are of Nilotic origin, as are the Arusha and the Samburu.
Uganda: The population of Uganda is made up of a complex and diverse
range of tribes the most prominent of which are the Bugunda, Lango, Acholi,
Teso and Pygmies among many others.
What is the landscape like?
Kenya: Lies on Indian Ocean and on the equator. Four geographical
regions: arid desert, savannah grassland, fertile lowlands (coast) and the
highlands. There are extinct volcanoes as well as lakes and rivers.
Tanzania: Lies on Indian Ocean. Includes the island of Zanzibar.
Mainland has lush coast, savannah, and semi-desert along with extinct
volcanoes, lakes and mountain ranges including Mount Kilimanjaro.
Uganda: Although situated on the equator, Uganda's relatively high
altitude tempers the heat and the humidity is generally low. The land varies
from semi-desert in the northeast, to the lush and fertile shores of Lake
Victoria, to the mountainous south and west.
What are the roads like?
Kenya: All major roads are tarred. Surface of lesser roads vary. Many
roads are only navigable by 4x4 in rainy season.
Tanzania: About 5% of highways are tarred. Only key roads are in good
condition. Road conditions in reserves and parks are rough.
Uganda: All major roads are tarred. The quality of lesser roads
varies. Many roads are only :navigable by 4x4 in rainy season.
What is the time difference in Africa?
Kenya: GMT +3 hours
Tanzania: GMT +3 hours
Uganda: GMT +3 hours
Is English widely spoken?
Yes. English is spoken throughout East Africa, especially by those involved
in the tourist trade. Kiswahili language is also spoken throughout East
Africa. European and Middle Eastern languages spoken in Africa include
German, French and Arabic by some of those involved in the tourist trade
Can I use my credit card in Africa?
Kenya: Most major credit cards (MasterCard, Visa and American
Express) are widely accepted. Diner's Card is not generally accepted.
Tanzania: Most top hotels and lodges around the country accept Visa
and MasterCard. In addition to credit cards, clients should bring US dollars
and traveler's checks.
Uganda: Credit cards are accepted at the major hotels. However, there
are few other places where international credit cards are accepted.
Are foods for special dietary needs available?
Yes. Special dietary requirements are catered for throughout Africa. Please
give us advanced notice so that we can make arrangements with the lodges and
camps you are scheduled to stay at. Most restaurants offer selections for
vegetarians, depending on their forte. Local specialties can be surprisingly
good! With the exception of a few lodges, halaal and kosher food is not
available at most camps/lodges.
What do the letters B, L, and D refer to on your itineraries?
The letters indicate the meals that are included on a safari or tour. B =
Breakfast, L = Lunch, D = Dinner. B&B refers to Bed and Breakfast.
Is the water safe to drink?
Kenya: While water in major towns is chlorinated and relatively safe
to drink, it is safer to drink sealed bottled water, available from most
hotels and lodges.
Tanzania: It is advisable to drink boiled or bottled water. If
camping - bring drinking water and other bottled drinks.
Uganda: It is advisable to drink boiled or bottled water.
Are there any medical precautions?
Vaccination requirements change from time to time. Some countries require
advance inoculations for yellow fever (and certificates thereof) that are
good for 10 years - Malaria is present in many parts of Africa - we will
advise you if you will be visiting a malaria area. We suggest you consult
your local doctor or health department for information on malaria
prophylactics and the latest health precautions. If you are on prescription
medication, please ensure you have an adequate supply to last the duration
of your stay and a copy of your prescription(s).
What is meant by en-suite or private facilities?
En-suite or private facilities are toilet and bath/shower located within
your room or tent rather than facilities designed for community use.
What photography advice can you give?
A good camera will make the difference between having photos of spectacular
wildlife and having vague, little dots of animals to show family and
friends. The more common "point-and-shoot" cameras are too small. On safari,
you won't always be able to get up close to wildlife. A SLR (single lens
reflex) camera with a 200-300mm lens is recommended. More serious
photographers may choose telephoto lenses of 400 or 500mm. Larger lenses
often require a tripod, which cannot be used on a moving vehicle. A 2x
teleconverter is useful for doubling the focal length of your lens. A zoom
lens, such as a 70 to 210 mm lens, is probably the best option for shooting
a moving subject.
The harsh African sun provides excellent lighting, but using larger lenses
will require faster film, especially in early morning or late afternoon when
the light is softer. In this case, 200-400 ASA film is recommended.
Film and batteries are usually available along major tourist routes and from
lodges, but it is wise to bring your own. A lens hood and ultra violet
filter are advisable. A good bag for your equipment including a dust cover
(plastic bag) is essential.
Important Note: Not all African cultures are familiar with cameras. Rural
folk will often shy away from having their picture taken. Please be
sensitive. Some locals may ask a fee for having their photograph taken. It
is recommended you avoid photographing anything relating to government and
military installations, including personnel (soldiers and police) and
buildings (post offices, banks, airports, border posts, railway stations and
bridges).
How did the "big five" get their name?
The "big five" are leopard, lion, elephant, rhino and buffalo. These animals
constitute a wish list for many people on safari. The term is a reference
from colonial trophy hunting. Hunters ranked African animals as to how
dangerous they were to hunt. This is why hippo and giraffe - despite their
stature - are not among this elite, sought-after group.